Echo customer service phone number

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Find more solutions. Alexa allows you to ask questions and make requests using just your voice. For instance, you can ask Alexa a question, such as "What is the weather today in New York? You access Alexa differently based on the type of device you are using. For other devices, like Echo customer service phone number Fire tablets, you access Alexa by pressing a button. By default, Echo devices are deed to detect only your chosen wake word Alexa, Amazon, Computer or Echo. The device detects the wake word by identifying acoustic patterns that match the wake word.

No audio is stored or sent to the cloud unless the device detects the wake word or Alexa is activated by pressing a button. You can also configure supported Echo devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking.

Alexa and Echo devices are deed to record as little audio as possible and minimize the amount of background noise streamed to the cloud.

Echo customer service phone number

By default, Alexa-enabled devices only stream audio to the cloud if the wake word is detected or Alexa is activated by pressing a button. When an Alexa-enabled device detects the wake word and begins streaming audio to the cloud, Alexa performs a "cloud verification" of the wake word using the more powerful processing capabilities of the cloud to double-check the audio to confirm detection of the wake word.

Echo customer service phone number

If the cloud verification does not also detect the wake word, Alexa stops processing the audio and ends the audio stream to the cloud. If Alexa confirms that the wake word was spoken, Alexa will continually attempt to determine when your request has ended and then immediately end the audio stream. In some cases, your Alexa-enabled device might interpret another word or sound as the wake word for instance, the Echo customer service phone number "Alex" or someone saying "Alexa" on the radio or television. When this happens, we call that a "false wake. From eitheryou can also choose to have your voice recordings older than 3 or 18 months deleted automatically, or you can choose to not save any voice recordings.

If you choose not to save any voice recordings, we will automatically delete your voice recordings after we process your requests and automatically delete all of the voice recordings currently in your Voice History as well. And you can delete all those voice recordings associated with your all at once for each of your Alexa-enabled devices and apps by visiting Manage Your Content and Devices.

You can also enable the ability to delete your recordings by voice. When enabled via your Privacy Settings, anyone with access to your Alexa-enabled devices can ask Alexa to delete voice recordings associated with your. Deleting voice recordings may degrade your Alexa experience.

Echo customer service phone number

If you choose not to save any voice recordings, voice profiles may not work. If you have changed your default marketplace while using an Alexa-enabled product, you will need to delete all voice recordings associated with your separately for each marketplace.

To learn how to transfer your Amazon to another marketplace, go here. If you choose not to have any voice recordings saved, the text transcripts of your requests will be retained for 30 days, after which they will be automatically deleted. We retain those text transcripts to allow you to review the requests you make to Alexa in your Voice History, and to improve your Alexa experience and our services. We may still retain other records of your Alexa interactions, including records of actions Alexa took in response to your request. This allows us, for instance, to continue to provide your reminders, timers, and alarms, process your orders, remember the Echo customer service phone number you've taught Alexa, and show your shopping and to-do lists and messages sent through Alexa Communications.

Echo customer service phone number

If your request was processed by an Alexa skill, deleting your voice recordings does not delete any information retained by the developer of that skill skill developers do not receive voice recordings. For more information on removing messages sent through Alexa Communications, refer to the FAQ "How do I remove messages from my conversation list? This feature can help you better understand how Alexa works and what Alexa is and is not recording.

Echo customer service phone number

You can also use it to recall answers Alexa gave you ly, such as the name of a restaurant Alexa recommended. If Alexa makes a mistake, you can use this feature to see what may have gone wrong, such as whether Alexa misunderstood a particular word or phrase. You can also help us improve our voice services by providing feedback within your Voice History. Alexa uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services.

We associate your requests with your Amazon to allow you to review your voice recordings, access other Amazon services e. For example, keeping track of the songs you have listened to helps Alexa choose what songs to play when you say, "Alexa, play music. For example, Alexa may recommend Alexa skills you might like based on the Alexa skills you use. Alexa is deed to get smarter every day. For example, we use your requests to Alexa to train our speech recognition and natural language understanding systems Echo customer service phone number machine learning.

This training relies in part on supervised machine learning, an industry-standard practice where humans review an extremely small sample of requests to help Alexa understand the correct interpretation of a request and provide the appropriate response in the future. Our supervised learning process includes multiple safeguards to protect customer privacy.

Skills are voice-driven Alexa capabilities. You can view and enable skills in your Alexa app and enable certain skills by voice. You can use a skill by saying a specific phrase, called the invocation name. When you use a skill, we may exchange related information with the developer of Echo customer service phone number skill, such as your answers when you play a trivia skill, your ZIP code when you ask for the weather, or the content of your requests but not your voice recordings.

If you make a request to Alexa without using a skill invocation name, we may send the content of your request to several skills, and enable and launch the skill we think is best able to respond to your request. The Skills portion of your Alexa app contains more information about skills, such as privacy policies and terms provided by skill developers.

By default, we do not share your personal information with skill developers. You can choose to grant us permission to share additional information with a skill developer such as your name and address with a restaurant booking skill to make a reservation.

You can ask Alexa to order or reorder eligible products available for sale through the Amazon website. You can also subscribe to eligible services using Alexa, purchase songs or albums from our Digital Music Store, or purchase products and services through Alexa skills using your default payment and shipping settings. By default, your approval will be required for each voice purchase from Amazon through a kid skill before the purchase will be completed. You can allow purchases in kid skills without additional approval by changing this default setting in your Alexa app.

Just like orders placed through the Amazon website, orders placed through Alexa are subject to Amazon's Conditions of Use and Privacy Notice and in the case of a subscription for a service, the terms for the applicable service. Voice purchasing from Amazon is turned off for Amazon Kids on Alexa.

Some Alexa skills allow you to purchase non-digital products or services from the developer of the skill for instance, order food through a restaurant's skill via Amazon Pay using your default payment and shipping settings. You can view your Amazon Pay order history and find additional information for those purchases on the Amazon Pay website. Some other Alexa skills allow you to purchase products and services from the developer of the skill using a payment method you provide directly to the developer.

Your voice purchasing settings may not apply to those purchases. Yes, Alexa has voice purchasing settings. You can also require an optional confirmation code that Alexa will ask you to say out loud when you want to place an order from Amazon. By Echo customer service phone number, your approval is required for each voice purchase from Amazon through a kid skill. You may also turn off voice purchase requests from Amazon through kid skills in your Alexa app.

What are the return and cancellation policies for products and content I order using Alexa? For information on return policies applicable to non-digital products purchased on Amazon using Alexa, see About Our Returns Policies. Amazon's return policies do not apply to purchases of non-digital products or services made through third-party Alexa skills for instance, a food order placed through a restaurant's skill. Instead, the returns policy of the applicable skill developer applies.

However, the Amazon Pay A-to-z Guarantee covers qualified purchases of physical products made through third-party Alexa skills using Amazon Pay. Purchases of digital content are final. However, if you accidentally purchase digital content or a subscription to a non-Amazon service through Alexa, that purchase is eligible for return and Echo customer service phone number if we receive your request within 7 days of the date of purchase.

To request a refund, please contact customer service. You may cancel the auto-renewal of a subscription to a non-Amazon service by visiting Echo customer service phone number detail for the applicable Alexa skill in your Alexa app and adjusting your subscription settings; you will not receive a refund of any fees already paid. For subscriptions to Amazon services, see the terms of use for the applicable subscription for information on refund eligibility and cancellation terms.

Alexa also allows you to donate to eligible charities by voice. When you make a donation, Amazon Pay will process the donation using your default Amazon payment settings and will share your name, address, and with the charity. Your voice purchasing settings apply to donations. If you accidentally make a donation through Alexa or donate to the wrong charity, please contact customer service.

What is a kid skill and how do I give or revoke permission to use kid skills? Kid skills are skills that have been identified by the developer as directed to children under age Consistent with the Children's Online Privacy Protection Act, we require permission from a parent before kid skills can be used. You'll be asked to give permission the first time you attempt to use a kid skill.

Echo customer service phone number

After you've given permission, you will receive a confirmation e-mail. You can review or change permissions by visiting the Manage Parental Consent on Amazon.

Echo customer service phone number

email: [email protected] - phone:(224) 775-7379 x 9837

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